Refund policy

We want every order from The Foundation Store to arrive right. If something isn't, email us at dukebarnes@thefoundationhuntsville.com and we'll make it right.

Coffee, tea, hot chocolate and other food items

Because these are food products roasted or packed to order, we can't accept returns of opened or unopened items. If your order arrives damaged, spoiled, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund to your original payment method.

Apparel, blankets, drinkware and other printed items

These items are made to order for you and the organizations we support, so we can't accept returns or exchanges for sizing or change of mind. Please check the size details on each product page before ordering. If an item arrives damaged, misprinted, or defective, contact us within 30 days of delivery with your order number and a photo, and we'll replace it or refund you.

Donations

Donations made through Foundation Impact support the fundraising campaign you chose: 70% of each donation goes to the organization, and the remaining 30% is retained by The Foundation. Donations are generally non-refundable. If you made a donation in error (for example, a duplicate or the wrong amount), contact us within 7 days and we'll review your request.

Subscriptions

You can skip, pause, or cancel a subscription at any time from your account before your next order is processed. Orders that have already been processed are covered by the policies above.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.